Return and Refund Policy

1. Terms of Return:You have 7 days from the date of purchase to return items. If 7 days have passed since your purchase, we cannot offer you a refund or exchange.

2. State of Return:To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items that are damaged or show signs of use cannot be returned.

3. Reason for Return:You may return items for the following reasons:

• Damaged or Defective: If the item arrived damaged or defective, please contact us immediately.
• Wrong Product: If you received the wrong item, let us know, and we’ll arrange for the correct item to be sent.
• Other Reasons: If you are unsatisfied with your purchase for any other reason, please contact our customer service team to discuss potential solutions.

4. Process for Return:To initiate a return:

1. Contact Customer Service: Email us at neeya.enem@gmail.com to request a return authorization.
2. Provide Details: Include your order number, a brief description of the issue, and any relevant photos if applicable.
3. Receive Instructions: Our team will provide you with return instructions and a return shipping label if applicable.

5. Process of Refund:Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. If you used a gift card or store credit, the refund will be applied to your account.

6. Contact Details:For any questions or concerns regarding returns or refunds, please reach out to our customer service team:

• Email: neeya.enem@gmail.com

Thank you for shopping with us! If you have any other questions or need further assistance, don’t hesitate to contact us.